WhatsApp Business Platform - Privacy Policy

OgI Innovation - WhatsApp Business Services
Company: OgI, Kuwait City, Qibla Block 6, Jawharat Al-Khaleej 9th Floor
Contact: info@oginnovation.com

This privacy policy governs our WhatsApp Business Platform services and should be read alongside our main privacy policy.

WhatsApp Business Platform Services

Overview

When you use our WhatsApp Business messaging platform services, we act as a Tech Provider under Meta's WhatsApp Business Platform. This section explains how we handle WhatsApp-related data in addition to our general privacy practices outlined above.

WhatsApp Data We Process

• WhatsApp messages sent and received through our platform
• Message delivery status and read receipts
• Message templates and content you create
• Media files (images, documents, audio) shared via WhatsApp
• Contact information of WhatsApp users you communicate with

• WhatsApp Business Account (WABA) credentials and settings
• WhatsApp phone numbers associated with your business
• Business profile information (name, description, address, website)
• Verification documents for WhatsApp Business accounts

• Message volume and delivery statistics
• Response rates and engagement metrics
• Platform usage analytics specific to WhatsApp features
• Error logs and system performance data

How We Use WhatsApp Data

• Message Processing: We process messages in real-time to enable delivery between your business and WhatsApp users
• Template Management: We store and manage message templates for approval and sending
• Contact Management: We organize and manage your WhatsApp contact lists
• Analytics: We generate reports on your WhatsApp messaging performance

• Account Management: We help you set up and manage WhatsApp Business Accounts
• Compliance: We ensure your messaging complies with WhatsApp Business policies
• Technical Support: We use data to troubleshoot issues and provide support
• Service Improvement: We analyze usage patterns to improve our platform

Data Sharing with Meta/WhatsApp

As a WhatsApp Tech Provider, we are required to share certain data with Meta/WhatsApp:

• Business verification information for account setup and compliance
• Message templates for Meta's review and approval process
• Usage statistics as required by our Tech Provider agreement
• Compliance reports to maintain our Tech Provider status

• All WhatsApp messages are processed through Meta's WhatsApp Business API
• Message delivery and receipt confirmations are handled by WhatsApp's infrastructure
• Business account information is synchronized with Meta's systems

WhatsApp Data Retention

• Active messages: Processed in real-time and not stored longer than necessary for delivery
• Message history: Retained for maximum 30 days for support and analytics purposes
• Failed messages: Retained for 7 days for troubleshooting and retry attempts

• Account information: Retained for the duration of your service subscription
• Templates: Retained until you delete them or terminate service
• Analytics data: Aggregated data may be retained for up to 2 years for reporting

• Contact lists: Retained for the duration of your service subscription
• Interaction history: Retained for maximum 90 days for service optimization

WhatsApp-Specific Security Measures

• All messages are transmitted using WhatsApp's encryption protocols
• We do not decrypt or read message content beyond what's necessary for delivery
• API connections to WhatsApp use secure HTTPS protocols with authentication

• Only authorized personnel can access WhatsApp-related systems
• Access is logged and monitored for security purposes
• Multi-factor authentication required for WhatsApp Business Account management

Your Rights Regarding WhatsApp Data

• View your WhatsApp message history and analytics within our platform
• Export your contact lists and message templates
• Access your WhatsApp Business Account settings and information

• Delete message templates and contact information
• Modify your WhatsApp Business profile and settings
• Control message retention settings within available options

• Upon service termination, we will delete your WhatsApp data within 30 days
• You can export your data before termination
• WhatsApp Business Accounts may be transferred back to your direct control

Compliance with WhatsApp Policies

We ensure compliance with:

• WhatsApp Business Policy regarding acceptable use and messaging practices
• Meta Platform Terms for Tech Providers and API usage
• WhatsApp Commerce Policy for business communications
• Data processing agreements with Meta for customer data handling

International Data Transfers - WhatsApp Services

WhatsApp data may be processed in multiple countries as part of Meta's global infrastructure:

• Meta's servers: Located in various countries including the United States and Ireland
• Our infrastructure: May process data in Kuwait
• Compliance: All transfers comply with applicable data protection laws and Meta's data transfer mechanisms

Changes to WhatsApp Services

• Changes to WhatsApp Business Platform policies may affect how we process your data
• We will notify you of significant changes that impact your WhatsApp data
• Continued use of our WhatsApp services constitutes acceptance of updated practices

WhatsApp-Specific Contact Information

For questions specifically about our WhatsApp Business Platform services:
• General inquiries: info@oginnovation.com
• WhatsApp support: Include "WhatsApp" in your subject line
• Data requests: Specify "WhatsApp data" in your request
For questions about Meta / WhatsApp policies directly:
• WhatsApp Business Support: https://business.whatsapp.com/support
• Meta Business Help Center: https://www.facebook.com/business/help

Last Updated: August 3, 2025
Effective Date: August 3, 2025